As the lead in this drama, I’m sure everyone would like to hear what they say.
So, here’s Netstrata’s Media Statement from 28 March 2024.
https://netstrata.com.au/media-statement-march-2024/
In it Netstrata back their practices as compliant, understand consumers may want more transparency, have started an internal audit to improve things, and have invited NSW Fair Trading in to independently review what they’re doing.
Make your own assessment and watch this space.